Call Center Operations
When Just “Good” Customer Service is Not Good Enough
Outsource your Call Center With Informatix
For over a decade, we have been on the front lines helping SDUs and other Child Support operations set up and manage Call Centers — that critical link from the agency to parents and others needing fast and accurate responses. Whether operating in states such as Michigan or Tennessee, our standards for and delivery of quality customer service have been superior.
FIDM
Informatix’ FIDM practice also offers exemplary customer service to constituents by maintaining several hotline numbers for both our client states and financial institutions. Technical and customer service support is available from 8:00 am - 7:00 pm EST. All calls are logged through an internal application built by Informatix. This communication is made available to all client states, allowing them to monitor all incoming and outgoing calls to Informatix’ FIDM Operations Center in Lansing, Michigan.