CASES Payment Website

The CASES Payment Website (CPW) is just one example of Informatix’ ability to respond quickly and creatively to our clients’ needs. When our CASES clients approached us with a problem – not enough time and not enough staff to serve their clients’ needs – we ramped up fast to build a website that took the burden off their staff and, at the same time, enabled them to improve customer service.

Real-Time Information


CPW provides fast, accurate, up-to-date child support payment and enforcement information to child support agencies and parents 24 hours a day, 7 days a week.

With the CASES Payment Website:

  • Child Support Agencies serve more clients and provide faster service – leveraging limited resources and increasing client satisfaction.

  • Parents (custodial and non-custodial) get accurate payment information and answers to their most common child support questions in real-time.


High-Volume, High-Scalability


Access from any web browser

The CASES Payment Website is a high-volume, scalable solution that
provides intuitive access to key information for thousands of clients. California users in 55 counties access the Payment Website:

  • 5,000 times each weekday

  • 30,000 times a week

  • 130,000 times a month

  • 1.5 Million times a year


Features


Easy, convenient access

  • No operator needed

  • Access from any web browser

  • Available anytime – 24 x 7

  • Same-day payment processing

Quick, accurate information

  • Payment history

  • Case balance

  • Case status

  • Enforcement actions

Answers to common questions

  • Locations and Hours

  • Phone and fax numbers

  • Mailing address

  • Services at each location