Our History
Since our beginning in 1986, Informatix has grown to a leading provider of technology solutions serving a growing client base located throughout the United States.
Our Locations
In addition to our headquarters in downtown San Francisco, Informatix has a large office in Sacramento – California’s state capital – where we maintain a state-of-the-art data center, and have project-based offices located across the United States. >>
Growth
Informatix has grown through hard work, perseverance, and absolute commitment to our customers. The same qualities continue to support our growth and reputation as a premier technology and business solutions company today.
Informatix serves more than 7,000 Child Support Enforcement Professionals in California alone. As the maintenance and operations vendor for CASES Child Support Enforcement System, Informatix supports one of the largest IDMS database installations in the U.S. Our work with CASES laid the foundation for our expertise in application development and maintenance, quality assurance, network connectivity, interactive voice response (IVR), document imaging, help desk support, case management, payment processing, scheduling, and operations.
However, it doesn’t stop there; our child support customers span across more than 22 states. Informatix has numerous Child Support Enforcement (CSE) offerings including State Disbursement Units (SDU) and Financial Institution Data Matching (FIDM) services.
Building a Foundation
Today, you'll find Informatix hard at work managing child support payment processing operations in the Michigan, Tennessee, Alabama, and Minnesota State Disbursement Units (SDU). Notably, Informatix has regularly won business over larger incumbent integrators because we have consistently demonstrated our ability to streamline business operations, while improving customer service, and implementing measures and technology that are economical to our clients.
But we don't rest on these laurels. To Informatix, each child support organization presents unique challenges that must be handled in a way that addresses system, business, and cultural characteristics intrinsic to that organization.
Working with the Public Sector
Informatix has made technological and project management contributions to many other state and local government agencies. You will find Informatix staff working on projects such as the Commonwealth of Kentucky Children’s Health Insurance Program (KCHIP) where we act as a Third Party Administrator to provide premium collection services for the Cabinet for Health Services, Department of Medicaid Services agency. Just recently, Informatix completed a project for the California State Controller’s office to design and implement changes to their In Home Supportive Services Payment System based on legislative mandates. Our project management services have been utilized by the California Department of Finance, CalPERS and Department of Education agencies.
Giving Back
Informatix believes in participating in projects that make a difference within the world we live in. But more than that, we also give back in community service and social programs. With our background in Human Services, we find our work a pleasant blend of business objectives and what we consider our fundamental social responsibilities.